Question 1

What is Velvet Elves?

Accepted Answer

Velvet Elves is AI-powered real estate transaction management software. A team of specialized "elves" runs the busywork between contract and close, triaging email, tracking deadlines and disclosures, organizing documents, and keeping clients updated, while you approve every action.

Question 2

Who is it for?

Accepted Answer

Agents, brokers and teams, and FSBO sellers, plus the buyers and sellers they serve through a client portal. Attorney and transaction-coordinator experiences are on the way.

Question 3

Does the AI act on its own?

Accepted Answer

No. The AI drafts, organizes, and tracks, but nothing is sent or finalized without your approval. You stay in control of every decision.

Question 4

How much does Velvet Elves cost?

Accepted Answer

Pricing is being finalized. Tell us your role on the contact page or join early access, and we will share current pricing and help you get started.

Question 5

Does Velvet Elves replace a transaction coordinator?

Accepted Answer

It handles the repetitive coordination work, chasing documents, tracking dates, drafting routine updates, keeping the file audit-ready. Solo agents often use it instead of hiring; teams use it so coordinators can focus on judgment calls.

Question 6

Which capabilities are live today?

Accepted Answer

AI inbox triage and reply drafting with approval-before-send, deadline and compliance tracking, document organization, the client portal, and a complete audit trail. Voice and SMS assistants are on the roadmap and clearly labeled as coming soon.

Question 7

Can a whole team use Velvet Elves?

Accepted Answer

Yes. Team leads can control shared task templates and see every transaction across the team, while each agent keeps their own workflow. A dedicated Brokers & Teams experience is coming soon.

Question 8

Can I use Velvet Elves to sell my own home?

Accepted Answer

Yes. FSBO sellers get a guided, deadline-aware path from accepted offer to closing, professional structure without hiring an agent. Self-serve FSBO sign-up is rolling out; join early access to be notified.

Question 9

Does it give legal or pricing advice?

Accepted Answer

No. It helps you organize and track the transaction. For legal questions, work with an attorney or title company, and the platform helps keep that organized.

Question 10

Do clients pay or create an account?

Accepted Answer

No. Clients are invited by their agent and never pay. They get a calm, private view of their transaction, a timeline, documents, and a way to ask questions.

Question 11

What can clients see?

Accepted Answer

Their milestones, key dates, and documents. Role-based access means they never see internal notes, and every action is logged in an audit trail.

Question 12

Can I watch a demo?

Accepted Answer

Yes. The demo page has an interactive walkthrough of a real transaction from contract to close, on the actual product. A full cinematic video is also in production; leave your email on the demo page and we will send it the moment it is ready.

Question 13

How is my data handled?

Accepted Answer

Every action is logged in a complete, exportable audit trail, and role-based access ensures each party sees only what is relevant to them.

Question 14

Do I keep control of communications?

Accepted Answer

Yes. Drafts and suggestions are prepared for you, but every send waits for your approval.

Question 15

Is there an attorney experience?

Accepted Answer

An attorney workspace, for reviewing title objections, settlement deltas, and recording checkpoints, with approval-first releases, is on the roadmap. Legal judgment and final packet release always stay with the attorney, never the AI. Watch the demo and join early access to be notified.

Questions, answered.

General

For agents

Brokers & teams

FSBO sellers

Client portal

The demo

Trust & security

Attorneys